Dear Valued Customer,

This is the Sales Team of Cheonyu.com.

We would like to inform customers who use shipping agencies for international shipping about the following:

If your order is shipped to an overseas destination through a shipping agency, please inspect the items after receiving them at the forwarding address. 

Within Korea, if any damage or defects are found upon receiving the items shipped by Cheonyu.com, returns and refunds can be processed. 

However, once the items are shipped to a secondary address (overseas), they are considered inspected and approved before shipping.  

Therefore, Cheonyu.com can't process returns or refunds for damages or defects discovered after the items have been forwarded internationally.

Additionally, for products shipped via EMS or EMS Premium by Cheonyu.com, if defects or damage are found, please take detailed photos of the box and the products at the time of receipt. 

Send the photos to our customer service center or email (mkmd4@cheonyu.com) to initiate a refund process.

At Cheonyu.com, we will make every effort to prevent shipping errors and carefully pack items to avoid damage or defects during delivery.

We sincerely appreciate your continued support of Cheonyu.com.

Thank you.

Sincerely,

Cheonyu.com Sales Team