Customer
Service

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QWhat is the Cheonyu?
Cheonyu.com is South Korea's No.1 wholesale site specializing in character stationery and lifestyle goods. Our headquarters are located in Busan, and we have a system in place to ship products worldwide. With a 7,300 m2 warehouse managing over 40,000 items, we guarantee fast delivery. Cheonyu.com only sells licensed and authentic products, so you can shop with confidence. Join our family now and enjoy great savings with our wholesale prices!
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QWhat payment methods do you accept?
We accept various payment methods including Credit cards, PayPal, and Bank transfers.
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QHow long does delivery take?
We use EMS or EMS Premium(UPS). Delivery time varies by country, but it typically takes 3~5 days.
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QHow much is the shipping cost?
Shipping costs vary depending on the country and order volume. You can check the estimated shipping cost on the shopping cart. CHEONYU.COM calculates the international shipping fee based on the product information provided on the detail page. Based on this, overseas shipping costs will be charged in advance. However, some errors may occur in the process of re-measuring the actual weight before shipping. Please understand that shipping charges may be added or deducted during this process. If additional shipping costs are incurred, we will notify you through the registered email.
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QHow can I track my order?
Once your order is shipped, you can look up the tracking number on the My page or Order/Tracking tab.
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QCan I cancel or change my order?
You can cancel or modify your order before it ships. Please contact our customer service for more details. For additional information, please visit our Cancel/Exchange/Return page.
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QWhat should I do if there are defects or damages with the product?
For products shipped via EMS or EMS Premium by Cheonyu.com, if defects or damage are found, please take detailed photos of the box and the products at the time of receipt.
If your order is shipped to an overseas destination through a shipping agency, please completely inspect the items after receiving them at the forwarding address. Within Korea, if any damage or defects are found upon receiving the items shipped by Cheonyu.com, returns and refunds can be processed.
However, once the items are shipped to a secondary address (overseas), they are considered inspected and approved before shipping. Therefore, Cheonyu.com can't process returns or refunds for damages or defects discovered after the items have been forwarded internationally. We appreciate your understanding in this matter.
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QAre there any discounts for bulk orders?
We offer special discounts for bulk orders. Please contact our customer service for more details.
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QWhere can I find the list of countries you ship to?
We ship to most countries worldwide by EMS/EMS Premium(UPS). You can check it through the EMS link below. Shipping rate inquiry is click here.
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QHow are customs duties and taxes handled?
Customs duties and taxes are the responsibility of the customer and may vary by country. These charges are not included in the shipping charges and be Paid by the buyer. Please check with your local customs office for more information.
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QWhat are your customer service hours?
Our customer service is available on weekdays from 9 AM to 6 PM. You can also reach us via email / customer service at any time.
mkmd4@cheonyu.com or click here.
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QIs it okay to use a shipping agency?
Yes, it is possible. You can enter the address of the shipping agency in Korea in the shipping address field.
Please check the following note when using a shipping agency:
If your order is shipped to an overseas destination through a shipping agency, please inspect the items after receiving them at the forwarding address. Within Korea, if any damage or defects are found upon receiving the items shipped by Cheonyu.com, returns and refunds can be processed.
However, once the items are shipped to a secondary address (overseas), they are considered inspected and approved before shipping. Therefore, Cheonyu.com can't process returns or refunds for damages or defects discovered after the items have been forwarded internationally. We appreciate your understanding in this matter.

CUSTOMER SERVICE

Open 10:00 ~ 17:00 (KST)
MON - FRI (Lunch break 12:00 ~ 13:30, KST)

1544-7102Korea Domestic Use Only
+82-70-4060-5292International Use

mkmd4@cheonyu.com

WIRE TRANSFER

Bank Name KOOKMIN BANK
Bank Address 5th FL. Kookmin Bank Bldg. 84 Namdaemun-Ro, Jung-gu, Seoul, Korea
SWIFT CODE CZNBKRSEXXX
Bank Account 951768-11-001493
Beneficiary of Account Cheonyu.com co., Ltd

PAYMENT METHOD

Visa logo
VISA
Master logo
MASTER
Paypal logo
PAYPAL

Legal Notices & Company Info