Korea Domestic Delivery

- Basic Fee : $3
- Free of charge : Over purchase amount $200
- Parcel delivery service company : CJ Korea Express

International Shipping

- Shipping Method: EMS / EMS Premium (UPS)
- Shipping Period: 4 ~ 5 business days for all items as the standard delivery time.
- Please kindly understand that the above shipping fee policy will only be applied to certain countries.
- For others, shipping fees will be automatically calculated based on the regions and the weight of each parcel.
- Please click here to check more details for EMS Premium(UPS) Shipping Fee
- For more information after placing an order, please contact our customer service center at +82 70 4060 5292
- It is shipped by UPS, and taxes may be incurred depending on the country when you receive the items.
- The export freight standard for overseas shipments is EXW (Ex Works).

Cancel

If you choose to cancel your order for any reason, you may do so only if the seller not yet accepted your order or delivery out
However you will be responsible for any additional cost occurred in relation with such cancellation.
In certain case, the seller may have already delivered your item(s) prior to update shipping status.
In such case, you may not cancel the order but you may apply for return and pay for the return cost only.

Exchange

Generally we do not accept exchange and return except defective item.
If you have any enquiry about it, please email us at mkmd4@cheonyu.com or click here.
(Please contact us with the photo in 7days after receiving the items.)

Return

Please be careful and ensure to double check when you want to ship your item(s) to international.
Basically it is unavailable to cancel when the order status indicates ‘On Delivery' during domestic delivery process.
Once the item has been shipped to overseas (finished repacking & sent by Cheonyu Warehouse),
no return will be accepted unless you return the item(s) due to discrepancy or defective item(s).
In case of discrepancy/defective item(s) is found, please contact immediately to Customer Service Center with your Cheonyu.com ID,
transaction no. and image of discrepancy/defective item(s). We will guide you what to do after going through your claims.

Our return address is:
CHEONYU.COM Co,. Ltd
Geumsahwasin Bldg 2F, 49, Gongdanseo-ro 8beon-gil, Geumjeong-gu, Busan, Korea
Zip code: 46332

Leave an inquiry,   Tel : +82 70 4060 5292,   E-mail : mkmd4@cheonyu.com
Monday - Friday (Sat, Sun, Holiday Closed) 10:00 ~ 17:00