Korea Domestic Delivery

- Basic Fee: $3
- Free Shipping: For purchases over $200
- Parcel Delivery Service Company: CJ Korea Express

International Shipping

- Shipping Method: EMS, EMS Premium (FedEx) or UPS
- Shipping Period: 4-5 business days (standard delivery time) for all items.
- Please note that the above shipping fee policy applies only to certain countries.
- For other destinations, shipping fees will be automatically calculated based on the region and the weight of each parcel.
- Please click here to check more details about the shipping fees.
- For more information after placing an order, please contact our customer service center at +82 70 4060 5292
- It is shipped by UPS, and taxes may be incurred depending on the country when you receive the items.
- The export freight standard for overseas shipments is EXW (Ex Works).

Cancel

If you choose to cancel your order for any reason, you may do so only if the seller has not yet accepted your order or initiated delivery.
However, you will be responsible for any additional cost incurred in relation to such cancellation.
In some cases, the seller may have already delivered your item(s) prior to updating the shipping status.
In such cases, you may not cancel the order, but you may apply for a return and pay for the return cost only.

Exchange

Generally, we do not accept exchanges and returns except for defective items.
If you have any enquiry about it, please email us at mkmd4@cheonyu.com or click here.
(Please contact us with a photo within 7 days after receiving the items.)

Return

Please be careful and ensure to double-check when you want to ship your item(s) internationally.
Basically, it is not possible to cancel the order when the status indicates ‘On Delivery' during the domestic delivery process.
Once the item has been shipped overseas (after repacking & shipment by Cheonyu Warehouse),
no return will be accepted unless you return the item(s) due to a discrepancy or defective item(s).
If a discrepancy or defective item is found, please contact the Customer Service Center immediately with your Cheonyu.com ID, transaction number, and an image of the discrepancy/defective item(s). We will guide you on what to do after reviewing your claims.

Our return address is:
THE CHEONYU
Geumsahwasin Bldg 2F, 49, Gongdanseo-ro 8beon-gil, Geumjeong-gu, Busan, Korea
Zip code: 46332

Leave an inquiry,   Tel : +82 70 4060 5292,   E-mail : mkmd4@cheonyu.com
Monday - Friday (Sat, Sun, Holiday Closed) 10:00 ~ 17:00 KST