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Cancel
If you choose to cancel your order for any reason, you may do so only if the seller not yet accepted your order or delivery out
However you will be responsible for any additional cost occurred in relation with such cancellation.
In certain case, the seller may have already delivered your item(s) prior to update shipping status.
In such case, you may not cancel the order but you may apply for return and pay for the return cost only.
Exchange
Generally we do not accept exchange and return except defective item.
If you have any enquiry about it, please email us at 1000u@cheonyu.com or click here.
(Please contact us with the photo in 7days after receiving the items.)
Return
Please be careful and ensure to double check when you want to ship your item(s) to international.
Basically it is unavailable to cancel when the order status indicates ‘On Delivery' during domestic delivery process.
Once the item has been shipped to overseas (finished repacking & sent by Cheonyu Warehouse),
no return will be accepted unless you return the item(s) due to discrepancy or defective item(s).
In case of discrepancy/defective item(s) is found, please contact immediately to Customer Service Center with your Cheonyu.com ID,
transaction no. and image of discrepancy/defective item(s). We will guide you what to do after going through your claims.
Our return address is:
CHEONYU.COM Co,. Ltd
Geumsahwasin Bldg 2F, 49, Gongdanseo-ro 8beon-gil, Geumjeong-gu, Busan, Korea
Zip code: 46332
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